All the services, products and/or programs that are detailed and/or booked online
through www.riseup.sajeevnair.com (“Website”) shall hereinafter be referred to as “Riseup
Program”.
An end user of the Website and the attendees of the Riseup Program are herein
referred to as “You” and “Your”. The responsible and authorised management officials of the Riseup
Program may be herein referred to as “We”, “Us” and “Our”
This document details Our cancellation and no-refund policy associated with the
Riseup Program. You are advised to read this policy carefully to understand Your cancellation rights
associated with the services availed through the Website and the Riseup Program. [You are also
advised to carefully read the Privacy Policy and Terms and Conditions of the Website along with this
policy document to have a detailed understanding.]
By using the Website or booking the
Riseup Program, You agree to be bound by the terms contained in this policy without any
modifications. If You do not agree to the terms contained in this policy, You are advised not to
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Suppose You want to cancel Your confirmed Riseup Program ticket (“Ticket”). In that
case, You must place Your “Cancellation Request” with Us via an email at riseup@sajeevnair.com prior to
ten (10) days before the concerned Riseup Program start date (“Cancellation Time
Period”).
Within 10 days of receiving your email requesting the cancellation of your prepaid
Tickets, You will automatically receive a response email confirming the cancellation and detailing Your
reservation for the upcoming Riseup Program.
Alternatively, You can transfer your prepaid Ticket to an eligible person of your choice. You are expected to send a request email to Us at riseup@sajeevnair.com asking to transfer your prepaid Ticket to an eligible third party “Transferee” (“Transfer Request”). It goes without saying that Your Transferee’s full name, email id and mobile number are to be included in Your Transfer Request email in order to process Your Transfer Request aptly. Our customer support team will contact the concerned Transferee and will process the Transfer Request within seven (7) days from the receipt of your Transfer Request email. Your Transferee may also be subjected to our KYC procedures.
We reserve the right to contact You or Your Transferee through the Website, telephone and messaging apps like WhatsApp and other social media for further clarification in relation to Your Ticket Cancellation/Transfer Request.
All the Cancellation/Transfer Requests made after the Cancellation Time Period will not be entertained nor processed by Us. We reserve the right to claim processing charges associated with the cancellation claims. The decision taken by Us with regard to Your Ticket Cancellation/Transfer Request shall be final.
Any queries or concerns relating to Your Ticket Cancellation/Transfer Request may be raised to Our customer support team who can be contacted during Our working hours (9.30 am to 5.30 pm, Monday to Friday, ) at riseup@sajeevnair.com / +91 9778413544.